privacy policy

Introduction

This Privacy Policy applies to Beacon Consultant Services Ltd. (along with all subsidiaries, affiliates, successors and assigns thereof, referred to hereinafter collectively as “Beacon Consultant Services Ltd”, "we", "our" and/or "us"), our websites and services. Beacon Consultant Services Ltd knows that you care how information about you is used and shared, and we appreciate your expectation that we will do so carefully and sensibly.

By visiting this or another Beacon Consultant Services Ltd website displaying this Privacy Policy or a link thereto (a "Website", or collectively the “Websites”), or by otherwise interacting with Beacon Consultant Services Ltd you agree to accept the practices described in this Privacy Policy. This Privacy Policy is further subject to the Beacon Consultant Services Ltd Master Services Agreement (MSA) related to the Beacon Consultant Services Ltd services you utilise and/or purchase. For questions on this Privacy Policy please contact our team via the contact information found at the bottom of this Privacy Policy under ‘Contacting Us’.

Beacon Consultant Services Ltd values your privacy and is dedicated to protecting your personal information and providing you with notice about what personally identifiable information we collect and how it is used, what choices you have regarding the collection, use and distribution of that information, the security procedures we implement to protect that information and what access you may have to correct any inaccuracies in the information we have collected from you.

What information is collected

We receive and store any information you enter on our Websites or give us in any other way, such as via telephone, electronic mail, online or otherwise. For example, this information may be collected when you contact us for customer support.

Here are the types of information we gather:

Contact Information: We collect and retain personal contact information that you submit to us voluntarily and this includes, but is not limited to, your name, mailing address, web address, telephone number, and e-mail address. This information may include your full name, mailing address, phone number, email address, job title and company name. Such contact information may be used, for example, to communicate with you when necessary with respect to transactions. Additionally, we may collect contact information provided to us during any correspondence relating to customer support, as well as in connection with products and services offered on our Websites.

Financial Information: We collect and retain certain financial information from when you purchase our products and services. For example, when you sign up for a product or service through Beacon Consultant Services Ltd., we require billing and payment information to enable us to invoice you and collect payment. We will not sell, share or rent any financial information collected from you except as disclosed in this Privacy Policy or as necessary to fulfil any order for our products or services.

Demographic Information: We may collect and store anonymous demographic information (such as your postcode, gender and age), and use this data to tailor your experience on our Websites, provide content that we think you might be interested in, perform general improvements to the Websites, and display the content according to your preferences. Such demographic information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated demographic information that is shared with third parties.

Other Information: We collect and store certain types of information whenever you interact with us. For example, our servers track the type of web browser you are using and the page from which you link. Additionally, we log IP addresses (a unique number assigned to every computer on the Internet) in order to improve security, analyse trends and administer the Websites. We may track your movement within the Websites, the third-party website pages from which you were referred, access times and browser types. We use this information to gauge the effectiveness of our Websites, track information for statistical purposes and to improve the products and services we provide. We collect this information to better develop a sense of what services our customers need and identify areas of improvement to the Websites. We may use such information for marketing purposes if you have provided your consent for us to send you marketing, and to send information to you that we believe might be of interest. In addition, such information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated information shared with third parties.

We may supplement the information you provide us by acquiring publicly or commercially available information as available in the public domain or from third parties, for instance, to verify your address or to update your information and to create a profile of your preferences. We tie your personally identifiable information to information in the profile, in order to improve the content of the Websites for you or to inform you about products or services that we think will be of interest to you. From time to time, we may also ask you to participate in surveys or other communications conducted by us or third parties designed to help us improve the Websites or the products or services we provide.

Telephone Recording and Monitoring: To ensure Beacon Consultant Services Ltd customers receive quality service, Beacon Consultant Services Ltd selects phone calls for recording and/or monitoring. These calls, between Beacon Consultant Services Ltd customers (or potential customers) and employees, are evaluated by Beacon Consultant Services Ltd representatives. This is to guarantee that prompt, consistent assistance and accurate information is delivered in a professional manner. 


Cookies: The Websites use “cookies” for such purposes as enhancing your online experience by making it easier for you to navigate through the Websites and making certain features work better. Cookies are text files which are commonly deposited by websites on a user's hard drive when the user visits a website. The file identifies a user's computer and can record the user's preferences and other data about the user's website visit. We do not extract information about individual users during this process. Your web browser may enable you to disable cookies, but please note that certain services may not function correctly without it and your experience on our Websites may be hindered.

Third Party Cookies: We may use third-party advertising companies to serve ads on our behalf across the Internet. These companies may collect and use information about your visits to this and other websites and your interaction with our products and services in order to provide advertisements about goods and services of interest to you. However, no personally identifiable information (such as your name, address, email address or telephone number) will be connected with such information. They may use information about your visits to this and other websites to target advertisements for goods and services and may be used to keep track of user response to each advertisement. These targeted advertisements may appear on our Websites or on other sites that you visit. The anonymous information is collected through the use of a pixel tag or cookies, which are industry standard technologies used by most major websites. If you do not want such companies to collect this information you may opt-out.

Web Beacons: The Websites may contain electronic images (called a "single-pixel GIF" or a "web beacon") that allow a website to track the effectiveness of marketing campaigns. No personally identifiable information will be transmitted via web beacons.

How we use cookies
Both Beacon Consultant Services and third parties make use of cookies when you visit websites. The following is a description of the types of cookie that we use, why they are used and details of the individual cookies. 


Session Cookies


> site_session - Used for session specific interactions

Website analytics cookies

> _ga – Used to distinguish users
> _gid – Used to distinguish users
> _gat – used to throttle request rate
> _utmz – Stores the traffic source or campaign that explains how the user reached the site. The cookie is created when the javascript library executes and is updated every time data is set to Google Analytics
> _utma – Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing _utmas cookies exists. The cookie is updated every time data is sent to good Analytics.
> CONSENT (gstatic.com) – Used by Google Analytics to analyse how visitors find our website, how often they visit it, and which pages are the most popular

Please note that if you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-in choice.

How we use your information


We can only use your personal information where that is permitted by data protection laws. Those laws require us to satisfy one condition (legal basis) for processing where we are processing your personal data. The legal bases applicable to Beacon Consultant Services Ltd. are consent, to comply with our legal obligations, to perform a contract and if it’s in our legitimate interests.


Detailed below examples of the types of processing we carry out.


Consent


If you have provided us with consent, we will rely on that to process your personal information for the purposes detailed at the time consent was provided.
You can withdraw your consent at any time by contacting us through any means.
> To provide you with marketing about our products, services, workshops, seminars which we think may be of interest to you
> For the use of cookies on our website


Performance of a Contract


Where you take steps to enter into a contract with us or to fulfil that contract with us.
> To provide you with a quotation for services
> To help us to identify you so we know who we are talking to. We may also check this information against publicly available information if required
> To set up and manage your account
> To manage queries, complaints and contact from you
> To manage payments, including the recovery of debt


Legal Obligation


Where we are required by law, regulatory requirement or by way of a court order to provide information.
> For the establishment and defence of legal rights
> To assist you if you exercise your legal rights under data protection law
> To assist relevant law enforcement agencies of government agencies where we have been asked to provide the information for legal or regulatory reasons
> To comply with legal and regulatory requirements


Legitimate Interests


Where we have determined that the processing is within our business and/or customers interests
> To manage queries, complaints and contact from you where you are not in contract with us
> To provide you with information that we think may be of interest to you, including information on the data protection landscape, ICO sanctions and other external news.
> To assist in debt recovery where such processes go beyond what is strictly necessary for the performance of a contract with you
> To carry out internal monitoring, analysis, reporting and profiling
> To monitor emails, calls and other communications from you
How long we keep your personal data

We keep information only for as long as we need it to provide you services, manage our business or as required by law or contract. Where you have a contract with us, we will retain your data for the length of the contract, and will further retain that information for 7 years to comply with our legal or regulatory responsibilities, after you terminate all your services with us to resolve disputes, enforce our relevant Service Agreement, and to adhere to the technical and legal requirements and constraints related to the security, integrity and operation of the Sites. If you have any questions about how long we will keep your specific data, please contact us.

How we keep your personal data safe

Keeping the information you provide to us secure is of great importance to us. We work to protect the security of your financial information during transmission by using Secure Sockets Layer ("SSL") software, which encrypts the information you input on the Site. However, no method of transmission over the Internet or method of electronic storage is completely secure and we cannot guarantee its absolute security. You can further help to ensure your security by taking a few simple precautions. For instance, it is important to protect against unauthorised access to your computer, and to be sure to sign off when you are finished using a shared computer.


We limit access to your personal data to those employees who are required to process it.


Your rights relating to the personal data we hold on you


You have the following rights in relation to how we deal with your personal information.

 
• Right to withdraw consent

If you’ve given us consent to process your personal information you have the right to withdraw that consent at any time by contacting us through any means.

 
• Right to Object to processing based on it being in our legitimate interests

Where we rely on this legal basis to process your data you have the right to object to us using your personal information for those purposes. In certain cases we may determine we have overriding interests to carry on processing your personal information as it will not cause you unjustified harm. In making this assessment we will balance our interests against yours. 


Please see section “How we use your information” for the processing we carry out that relies on this Legal Basis.


• Right of Access to your personal information

You are entitled to see the personal information that we hold about you at any time, so you are aware of and can verify the lawfulness of how we are using it.

 
• Right to Erasure

You have the right to have personal information deleted where it is no longer necessary for us to use it, you have withdrawn consent or we have no legal basis to keep it.


• Right to Rectification


You can ask us to change or complete any inaccurate, incomplete or incorrect personal information that we hold about you.


• Right to Data Portability


You can ask us to provide you or a third party with some of the information we hold about you in a structured, commonly used electronic form so it can be easily transferred. 


• Right to Restriction


You can ask us to restrict the personal information we use about you where you believe it is inaccurate, you have asked for it to be erased or you have objected to our use of it. 


• Right to Complaint


If you are unhappy about the way we handle or use your personal information please contact us using the information below and we will do our best to resolve your complaint. 


If you do not believe we have resolved your complaint you have the right to contact the Information Commissioner’s Office (ICO). They are the supervisory body that regulates how personal data is handled in the UK. If you go to them before you have contacted us they may ask you to get in touch with us first to see if we can help you and resolve your complaints before they will investigate it. 


The ICO can be contacted by their website at www.ico.org.uk, by phone on 030 123 1113 or by post to Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

Limitation of liability

Beacon Consultant Services Ltd assumes no responsibility or liability with regard to any theft, loss, alteration or misuse of personal or other information lawfully provided by Beacon Consultant Services Ltd to third parties, or with regard to the failure of any third party to abide by this privacy policy or such third party.

Contacting Us

If you have questions or concerns regarding this Privacy Policy, you can contact us by the following methods
By email: info@beaconconsultantservices.co.uk
By phone: 01452 679529
Through our website: www.beaconconsultantservices.co.uk